The British Academy for Training and Development present this training course in (Hotel Front Office Management), to discuss topics of front office management in hotels, restaurants, and public and private Tourism Facilities, in order to achieve a comprehensive Quality Management System at hospitality facilities. The front offices of hotels are the link between guests and the Hotel Management. They serve as offices to receive requests and complaints from customers, as well as providing information about the hotel and the surrounding service centers, events, facilities, offers and promotions. The Front Offices or Reception Offices in the hotel are serving like the hotel's central nerve, since they generate the first impression of tourists about their decision whether to stay in the hotel or not.

This course is provided for all professionals wishing to closely know best practices and Management Styles and Methods of Hotel & Tourism Industry. Hotel Management in its comprehensive sense is a set of tools and mechanisms for tourism organization and optimization, which aims at developing productivity of tourism establishments. Therefore, it involves many functions and various departments in each tourism establishment. Methods and styles of Hotel Management include practices of Good Planning and Integrated Organization, taking into consideration the operational priorities and controls.

The British Academy for Training and Development presents this course for the following audience:

All Front Office Staff from the Front Office Manager to the Assistant Managers, Supervisors, Reception Managers, Service and Lounge Supervisors, and finally the Customer Service Personnel, Monitors, Drivers and Gatekeepers.

How will trainees benefit from the Course?

After completing the program, trainees will be able to master the following topics:

• Proper methods to treat customers, visitors and tourists in a courteous and welcoming manner, providing them complete confidence in the hotel services.
• The Guest Cycle within the hotel, and the importance of each stage thereof.
• Organization of Front Offices in terms of Shape, Design, Location and Services, which represent the most important elements of any successful hotel.
• Relationship between the client and the Front Office Personnel.
• Factors affecting organization and management of successful Hotel Front Offices.
• The Administrative Structure of front offices, and the qualities and skills they must acquire to adopt best practices of service.

• Introduction to the Hotel and Hospitality Industry.
• Concept of Hotel Front Offices.
• Proper Management and Organization of Front Offices.
• Responsibilities of Front Office Personnel.