The British Academy for Training and Development offers a training course in Total Quality Strategies due to the importance of this new science, the importance of which has become as important as the success of any company or institution, and it helps to develop work methods and systems until reaching a good level on an ongoing basis and compatible with the latest quality levels and standards in the global market. .
Total quality strategies are a comprehensive approach that aims to improve the quality of products and services and manage operations comprehensively in institutions. Defining comprehensive quality standards and strategies is considered one of the most important things that the management team in any company or institution must take care of in order to continuously evaluate and improve production. Therefore, the presence of A training course in comprehensive quality strategies is essential for employees of any company to form a team specialized in monitoring the progress of production and submitting its reports to the management team.

Who Should Attend?

• Quality managers and supervisors.
• Continuous improvement staff.
• Professionals in the field of operations management.
• Project leaders and managers.
• Students and graduates of engineering, management and administrative sciences.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The concept of total quality and its importance in improving organizational performance and meeting customer needs.
• The principles of comprehensive quality and the foundations upon which it is based.
• How to apply various tools and techniques associated with total quality management, such as process analysis, statistical control charts, and continuous improvement techniques.
• How to apply total quality strategies in a variety of industries and sectors, including services and manufacturing.
• The role of leadership and management commitment in achieving comprehensive quality and building a supportive quality culture.

• Introduction to total quality
  • Definition of total quality and its history.
  • The importance of total quality in improving organizational performance.
  • A comparison between traditional models of quality and total quality.
• Total quality principles
  
  • Customer First Principle: Understanding the customer's needs and expectations.
  • Leadership and commitment: the role of leadership in achieving total quality.
  • Participation and encouragement: Encouraging employees to participate in quality improvement.
• Analyze and improve processes
  
  • The concept of process analysis and its importance.
  • Process analysis tools such as process maps, failure analysis, and scatterplots.
  • Process improvement techniques such as PDCA and DMAIC.
• Total quality management tools
  
  • Total Quality Management principles and techniques: Kaizen, Lean Manufacturing, Six Sigma.
  • Statistical control charts and their uses in improving quality.
• Building a culture of total quality
  
  • Foundations for building a total quality culture in institutions.
  • Develop leadership and management commitment to achieving quality.
  • Engaging employees and enhancing transparency and communication in order to achieve quality goals.
• Total quality strategies in services
  
  • Challenges of applying total quality strategies in service sectors.
  • Enhanced tools and technologies dedicated to improving the quality of services.
  • Case studies on successful experiences in applying total quality in services.
• Evaluation, monitoring and continuous improvement
  
  • Foundations of evaluation and monitoring to ensure continuous quality improvement.
  • Using performance indicators and reports to measure the impact of total quality strategies.
  • The role of the PDCA (Plan-Do-Check-Act) cycle in the continuous quality improvement cycle.
• Applying total quality principles in the organization
  
  • Preparing an action plan to implement total quality principles in the organization.
  • Providing support and training to work teams in implementing total quality.
  • Monitoring progress and ensuring the continuity of implementation of total  quality strategies.
• Accreditation and certificates in total quality
  
  • Review international accreditation systems such as ISO 9001 and ISO 14001.
  • How to obtain total quality certificates and their importance in the market.
  • Benefiting from accreditation in improving quality and increasing the organization's competitiveness.
• Total quality in different sectors
  
  • Total quality applications in manufacturing, services, health care, education, and others.
  • Analyze potential opportunities and challenges in applying total quality strategies in different fields.
• Performance measurement and quality assessment
  
  • Develop key performance indicators (KPIs) and quality indicators.
  • Use measurement and evaluation techniques to analyze quality and identify opportunities for improvement.
  • Evaluating the economic and social impact of implementing comprehensive quality strategies.
• Practical applications and case studies
  
  • Case studies from various industries to illustrate applications of total quality strategies.
  • Analysis of successes and challenges in implementing total quality.
  • Interactive sessions to discuss participants’ experiences and exchange experiences.