Tourism activities are like any other professional types of activity, it could be endangered due to various types of risks and tourist crises that may affect tourism activities on individual levels, or by nature of tourism in the country, especially since tourism is highly sensitive and highly influenced by external risk factors. Therefore such risks and crises shall be fully handled directly and strictly by the Hotel & Tourism Management, through diligent quest to satisfy needs, wants, and desires of clients (tourists), while achieving the required financial surplus at the meantime. This Training Program provides a roadmap for dealing with such crises, which is very helpful for trainees.
Is the degree of readiness of the organization, which can lead to its destruction or at least damage it, at the beginning of each crisis there is one thing very certain, no one knows exactly what the situation, but the crisis in general characterized by the characteristics and the sudden is to enter your office in the morning You can find out that your personal computer has stopped working so that all the plans and information that you spent in preparing and working for are lost weeks.
The characteristics of the crisis are also the loss or loss of information, you do not know who is causing it or how it will behave. This crisis, there are many characteristics of the crisis that must be identified To be avoided somewhat and not to fall into any crisis hinder the functioning of organizations.
In order to offer this training course on crisis management and professional negotiation skills, we should first introduce the knowledge of crisis management, which is the administrative science specialized in all types of crisis in all its various categories. This science teaches how to deal properly with crises and overcome them by overcoming them. As well as predicting the short or long-term adverse effects that may result from them and avoiding them, in addition to how to solve the problems that may result from them, and the possibility of converting those problems from negative factors to positive factors, and thus reduce the losses resulting from those Crises as much as possible.