Quality is an effective, necessary and complementary system for all administrative processes, whatever the size of the type of organization or institution, it has the elements of universality, clarity, flexibility, participation, timing, administrative system, realism, practical methods, information systems, cost economics and competitive forces, but it has obstacles that are negative behaviors Tension, low morale, constant pressure, limited vision, misuse, misorganization, inappropriate time and imbalance, can achieve quality functions through administrative processes that are linked to the control function for annexation the level of quality of medical products or service in hospitals and it defines administrative responsibility from applying the integration of planning and control to the content of strict control, which is the responsibility of the head of the evaluation and quality management team in the specific administrative procedures of its duties and its relationships with institutional management, performance appraisal team and evaluation departments.

 The British Academy for Training and Development offers a TQM course in healthcare institutions offering ISO 9001 certification to anyone who wants to improve their management experience in this field.

Who should attend?

 Who are interested in quality.

Quality Managers.

Health care managers in hospitals and medical centers.

How attendees will benefit?

 Upon completion of the course, the participants will know:

How to use modern administrative methods in medical organizations.

Requirements and needs that may constitute restrictions or limitations on the use of administrative methods.

A vital and effective factor in the success and persistence of the ISO regulatory model.

Main requirements and requirements for ISO 9001

Identifying the corrective approach to total quality is quantitative or qualitative.

Course Content:

The importance of Total Quality Management.

Objectives of Total Quality Management.

Total quality management processes.

ISO 9001 requirements.

International standards in the overall quality of health centers.

Health Care and Quality Corporation.