The British Academy for Training and Development offers this training course in (Skills of Hospitality and Hotel Reception) to all professionals wishing to run a hotel operating under modern academic methods in sophisticated framework. This course is provided for all professionals wishing to closely know best practices and Management Styles and Methods of Tourism Industry.

Tourism Management in its comprehensive sense is a set of tools and mechanisms for tourism organization and optimization, which aims at developing productivity of tourism establishments. Therefore, it involves many functions and various departments in each tourism establishment. Methods and styles of Hotel Management include practices of Good Planning and Integrated Organization, taking into consideration the operational priorities and controls.

Development and enhancement of the skills and abilities of employees working within the Public Relations field, is considered very important, since it constitutes a part of the globally applicable procedures, including contemporary applications of rules and regulations adopted by International Organizations, under Global Protocol Regulations, for communication between countries, establishments, and organization on the International level.

The British Academy for Training and Development presents this course for the following audience:

• Directors of various companies and enterprises.
• Businessmen, shareholders, and business owners wishing to develop their abilities in Media Management.

• Hotel Managers and owners.
• Supervisors of hotel Reception and Front Office Departments.
• Owners of Tourism Establishments.
• Professionals wishing to operate Hotels and Tourism Facilities in a professional way.

How will participants benefit from the course?

After completing the program, participants will be able to learn:

• Identify various media skills such as Photography, Video Production, News Editing, and Press Releases.
• Unified and comprehensive concepts of Etiquette and International Protocol.

• Management of hotels in a systematic manner and professional methods.
• Informing personnel working in hotels how to properly and effectively deal with tourists and handle their requirements, starting from reception until leaving.
• Developing the concept and framework of Hotel Functions.
• Trainees would be provided new ideas to support their hotel projects.
• Effective methods to deal with and receive tourists, regardless of their cultures and nationalities.
• Introducing trainees to the most recent marketing channels and the Tourism Project Management Methods.

• Introduction to the Media and the evolution of its concept.
• Media and formation of public mental perspectives.
• Media Management: Definition and Importance.

• Transition from random functions to organized operations in Hotel Industry.
• The methods of effective Hotel Reception and Front Office.
• Factors and behaviors should be avoided in hotel reception functions.
• Methods to deal with tourists and handle their requirements, starting from reception until leaving.
• Introduction to the Hotel and Hospitality Industry.
• Concept of Hotel Front Offices.
• Proper Management and Organization of Front Offices.
• Responsibilities of Front Office Personnel.