The British Academy for Training and Development offers a course of modern methods to simplify the procedures of work systems under the overall quality approach, to those who wish to acquire high level management skills, and to identify the methodology of total quality and gain experience in modern skills in the procedures of work systems.

The concept of TQM is one of the modern management concepts that aim to improve and develop the performance continuously by responding to the client's requirements. The quality is defined as the performance of the work correctly from the first time based on the beneficiary's assessment of knowledge.

Quality is also defined as a collaborative form of business performance on the common capabilities of both management and employees to continuously improve quality and productivity through teams. It also works the right things the right way from the first attempt.

Quality management aims to develop the quality of products and services while reducing costs, reducing time and effort to improve customer service and win satisfaction.

The British Academy for Training and Development offers this course to the following categories:

• Managers of commercial companies and institutions.
• Heads of departments and office managers.
• Quality engineers.
• All employees are in advanced driving departments.
• Students of administrative colleges and university graduates.

After completing the program, participants will be able to master the following topics:

• Improving the quality of outputs.
• Making decisions based on facts.
• Improve profitability and productivity.
• Improve confidence and work performance of employees.

• Work systems definition and importance.
• The overall quality approach and its importance in the success of the work of institutions.
• Applications of the concept of total quality in the departments.
• Common mistakes in total quality applications.
• Modern management methods in the work systems.
• Corporate development and advancement.
• Business systems strategies.