The British Academy for Training and Development presents this training course in (Quality Control in Hotels and Hospitality Sector), because of the significant role of this sector at the international level of Tourism and Hotel Management. This course covers a full range of conventions, rules, regulations, standards, and requirements which should be fully satisfied and met by the Communication Staff, in order to interact professionally with VIP persons and businessmen. Trainees will learn during this course written and non-written rules and regulations, on the adopted Official Protocol and Code of Conduct, as well as international cultural standards and differences.

Development and enhancement of the skills and abilities of employees working within the Public Relations field, is considered very important, since it constitutes a part of the globally applicable procedures, including contemporary applications of rules and regulations adopted by International Organizations, under Global Protocol Regulations, for communication between countries, establishments, and organization on the International level.

Through this course we are going to introduce the rules and practices of gentle behavior, the good treatment practices with others, good reception, table arrangement, clothes, all these matters represent a large portion of our personality.

The British Academy for Training and Development presents this training course for the following audience:

• Current & future directors of Hotels, and Tourism Facilities.
• Quality Control Officers in Hotels, and Hospitality Establishments.
• Employees in hotels or other tourism sectors.
• Owners and Directors of Tourism and Travel Agencies or any other Tourism Sector.
• Persons wishing to initiate their career in tourism and hotel services sector.
• Trainees with years of experience in communications or public relations
• Employees assigned to deal and interact with important and concerned personalities

How will participants benefit from the course?

After completing the program, participants will be able to master the following:

• Methods of continous enhancement of Quality Control in Hotels, Restaurants, and other Hospitality facilities.
• The Distinctive Nature of Tourism, and the Strategic Aproach of Quality Control in Tourism.
• Understanding the universal principles of protocol, etiquette, professional code of conduct.
• Directing and managing personal dynamics at important meetings.
• Creating a good impression and avoid misconducts or embarrassing practices in important situations.
• Viewing the etiquette of appropriate international business in many contexts.
• Preparing and hosting VIP visits and official events.
• Respectfully interact with people from different cultures, countries and regions

• Theoratical Fundamentals of Quality Control in the Hospitality Sector.
• Practical Principles of Quality Control.
• The definition, concept and types of Tourism.
• The importance and nature of hotels.
• General features to be satisfied in successful hotels.
• Effective methods to attract customers and maintain their loyalty.
• Hotel Profit Strategies.
• How to successfully run Tourism and Travel Agencies.
• Airlines and their business relation with hotels and tourism agencies.
• Recruitment of employees in Tourism Sector.
• Motivation and rewards.
• Financial Statements.
• Generating Profit from Tourism Projects.