Many recent studies in the organizational structure of medical organizations continue to examine the effectiveness of these organizations, particularly when it is related to the work of the administrative and medical bodies that administer the medical services. Those who administer any medical organization must have qualities and skills that lead to quality service. Some of the characteristics of the health service managers, but in general, the administrative and organizational foundations that qualify these individuals remain the same. Recent studies have sought to track social changes in societies that challenge the medical organization and seek to address the gaps between the organization's Sociologists, psychologists and others, combined with the cost of medical service and the pattern of medical and health care provided by certain types of public, popular and specialized hospitals with the high use of medical technology, all of which contributed to influencing patient responses to health care.

The British Academy for Training and Development offers a training course in improve patient response to health care and to solve problems that impede care delivery while sensitizing behavioral responses to dissatisfaction with patients.

Who should attend?

• Public health professionals.
• Psychologists.
• Workers in health counseling centers.
• Managers in health centers of all types.
• Doctors in private clinics and specialists in family medicine.

How attendees will benefit?

• Reasons that have contributed to increasing the gap between workers in health care centers and patients in some countries.
• Measures that help to determine patients' acceptance and satisfaction with their health services.
• Methods to support and take into account the social and psychological dimensions in patients' assessments of the seriousness of diagnoses, medical examinations and the quality of diseases and treatments.
• The need to pay attention to patients' perceptions and to divide the roles of employees in medical organizations accordingly.

• The concept of public health.
• Public health relationship with the community.
• Health guidance systems.
• Organizational roles in medical organizations.
• Psychological orientation in the study of medical regulations.
• Organizational effectiveness.